With rapidly increasing call center industry, more and more people are engaged in countless hours of grueling training and practicing on how to handle calls, file reports, schedule personnel and inventory checks, and more. With globalization, different call centers required shifts even during graveyard timeframe, which means that call center agents would have to endure normal sleeping hours working just to be accommodate transaction calls from halfway around world. Good physical fitness in call center industry is simple and defined into three simple key words: coffee, cigarette, and alcohol.
With long continuous hours in which agent endures sitting idly talking to a headset, it would definitely cause body to slow down and lessen person’s capability to circulate blood within. This causes a reflex action of yawning, which signifies a greater need of oxygen in respiratory – cardiovascular area. It would also manifest a sense of sleepiness.
As a result of this common phenomenon, coffee has been one of mainstays of call center agents, and personnel’s alike to combat sleepiness and degradation of competent performance. Even if direct effect of coffee to body is to keep us awake, re are detrimental effects of too much coffee such as possible kidney complications and dehydration.
Lessening amount of coffee per day would also lessen amount of urged moments for agent to go to bathroom. Furrmore, lessening of bone density has been found on chronic coffee drinkers.
Anor avenue for stress release of agents in call center industry is by lighting up a cigarette or two during break time or lunch hour. Many of se agents claim that habit of lighting up of a cigarette during free time not only increases ir social sphere but also lessen ir anxiety and work related stressors.
However, we all know negative effects of cigarettes to lungs and body of a smoker. For one, smoke coming from cigarettes passes through our respiratory system. This smoke is a combination of impure particles which we allow to reach our lungs and attach to our bronchioles. A gradual and significant blocking of smoke in linings of bronchioles would lessen amount of oxygen exchanged between, which causes us to have difficulty in breathing.
After work shift hours, one of usual stress release methods of agents is to go to local hangout place and have a round or two of alcoholic drinks. This happens especially when salaries have been doled out. However, when alcohol is excessively ingested, could damage liver. liver is man’s natural fat and alcohol synsizer. An excessive alcohol load on liver to synsize in frequency may cause liver to malfunction or lead to alcohol induced cirrhosis.
se three things are main culprits in lessening health status of call center agents. Good physical fitness in this concept would entail being able to say no or lessen se three culprits. Staying in call center industry is technically a tedious and health taxing job to undergo, especially due to high demand of work. Neverless, substitutes for se may come on form of healthy fruit juice, or any or healthy foods. It is a matter of initiative and choice for one to good physical fitness when faced with a situation.